1. Agreement to Terms

By accessing and using Crown Casino's online gambling services, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Crown Casino. If you do not agree to these terms, you must not use our services.

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

2. Eligibility

To use Crown Casino's services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is greater
• Be a resident of Australia or a jurisdiction where online gambling is legal
• Not be excluded from gambling under any self-exclusion programme
• Use the service in your own name and not on behalf of any other person
• Provide accurate and complete registration information

Crown Casino reserves the right to verify your age and identity at any time. We may request documentation to confirm your eligibility and may suspend your account until such verification is complete.

3. Account Registration and Security

Account Creation

When creating an account with Crown Casino, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You must:

• Keep your username and password confidential
• Notify us immediately of any unauthorized use of your account
• Ensure that you log out from your account at the end of each session
• Not allow any other person to use your account

Account Restrictions

You may only hold one account with Crown Casino. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of funds.

4. Privacy Policy

Crown Casino is committed to protecting your privacy and personal information. We collect, use, and store your personal data in accordance with Australian privacy laws and regulations.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, address)
• Contact information (email address, phone number)
• Financial information (payment method details)
• Gaming activity and preferences

How We Use Your Information

Your information is used to:

• Provide and maintain our gaming services
• Process transactions and payments
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and our services
• Improve our services and user experience

Data Protection

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookie Policy

Crown Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Deposits and Withdrawals

Deposits

All deposits must be made using payment methods registered in your own name. We accept various payment methods suitable for Australian players. Minimum and maximum deposit limits apply and are displayed during the deposit process.

Withdrawals

Withdrawal requests are processed within the timeframes specified for each payment method. We reserve the right to verify your identity before processing withdrawals. Withdrawals must be made to the same payment method used for deposits, where possible.

Fees

Crown Casino does not charge fees for deposits or withdrawals. However, your payment provider may charge transaction fees.

7. Responsible Gambling

Crown Casino is committed to promoting responsible gambling. We provide tools and resources to help you maintain control over your gaming activities:

• Deposit limits (daily, weekly, and monthly)
• Time limits and session reminders
• Self-exclusion options
• Access to support organizations

If you believe you may have a gambling problem, please visit our Responsible Gaming page or contact support organizations such as Gambling Help Online (1800 858 858).

8. Game Rules and Fair Play

All games offered by Crown Casino are provided by licensed and certified software providers. Each game has its own rules and payout structures, which are available within the game interface.

We use Random Number Generator (RNG) technology to ensure fair and unpredictable game outcomes. Our RNG systems are regularly tested and certified by independent testing agencies.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or using unfair advantage
• Collusion with other players
• Use of automated betting systems or bots
• Money laundering or fraudulent activities
• Abusive behavior towards other players or staff

9. Bonuses and Promotions

Crown Casino offers various bonuses and promotions to players. All bonuses are subject to specific terms and conditions, including wagering requirements. Players must read and accept the terms of each promotion before participating.

We reserve the right to modify or cancel promotions at any time. Abuse of bonuses or promotional offers may result in cancellation of bonuses and closure of your account.

10. Intellectual Property

All content on the Crown Casino website, including but not limited to text, graphics, logos, images, and software, is the property of Crown Casino or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

11. Limitation of Liability

Crown Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. Our total liability shall not exceed the amount of deposits made by you in the six months preceding the claim.

We are not responsible for any losses resulting from:

• Technical failures or interruptions of service
• Unauthorized access to your account due to your failure to maintain security
• Third-party actions or services
• Force majeure events

12. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these terms or engaged in fraudulent or illegal activities. Upon termination, any remaining balance in your account (excluding bonus funds) will be returned to you, subject to verification.

You may close your account at any time by contacting our customer support team.

13. Dispute Resolution

If you have a complaint or dispute, please contact our customer support team first. We will make every effort to resolve the issue promptly and fairly.

If a dispute cannot be resolved through customer support, it may be escalated to independent mediation or arbitration in accordance with Australian law.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Australian courts.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@crowncasino.com.au
• Live Chat: Available 24/7 on our website
• Phone: 1800 CROWN AU (Available 24/7)